VALUE CREATED
We contributed TL 311.2 billion (USD 59 billion) to the economy, through cash and non-cash lending and our operations produced a Return on Average Equity of 15% and a Return on Average Assets of 1.7% with a Capital Adequacy Ratio of 16.5% and CET-I of 14.2%. Garanti BBVA’s market capitalization reached TL 33.4 billion (USD 6.3 billion) at the end of 2018 and Garanti BBVA proposed to its shareholders TL 0.41667 per share gross dividend representing 27.59% dividend payout ratio. We contribute to the economy and the society by paying dividends to our shareholders, salaries to our employees, invoices to our suppliers and tax revenues to governments. We make a significant contribution to public finances not only through our own tax payments, but also, through third party tax collection due to our economic activity. The total tax contribution of Garanti BBVA to public finances is disclosed voluntarily on Garanti BBVA Investor Relations website.
VALUE CREATED
Our investment in digital channels resulted in share of digital sales to total sales increase to 44% with no data breach regarding customer privacy. As a pioneer in digitalization, we empower our customers with state-of-the-art digital solutions and set an example for our peers in keeping up with the latest technological advancements.
VALUE CREATED
We created employment for 18,338 people and our efforts in promoting equal opportunities and enabling professional development contribute to our high employee engagement score and low turnover. With a women ratio of 40% in management levels and a variety of initiatives promoting women’s advancement in their career, Garanti BBVA is the only company in Turkey qualified for the Bloomberg Gender Equality Index.
VALUE CREATED
Our relationship with our customers is built on trust by exceeding their expectations and enhancing their satisfaction. Our leadership position among our private peers in Net Promoter Score is a result of our customer experience focus that is at the core of our business model. Our efforts in supporting financial literacy, health and inclusion resulted in touching lives of 850,000 customers that started using savings products.
VALUE CREATED
Our impact investment principles and participation in financing renewable energy projects led to avoided GHG emissions of 5.4 million tonnes of CO2e based on total operational installed capacity, while the Scope 3 footprint of our energy production portfolio is 0 in new PF commitments. Our engagement activities led to 14 policies/position papers that are issued to contribute SDGs and our community investment programs addressed 3 different challenges with a Social Return on Investment value of more than 3. As a result of these efforts, Garanti BBVA has qualified in seven leading sustainability indices.