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in the Business Areas
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RETAIL BANKING
INNOVATIVE BANKING EXPERIENCE
THAT MAKES A DIFFERENCE
18.2 MILLION
RETAIL CUSTOMER
(based on Garanti BBVA’s definition)
ACQUISITION OF
1.1 MILLION
NEW CUSTOMERS
compared to 2019
11.7%
CONSUMER LOAN
MARKET SHARE
(#1 in consumer loans among private peers)
10.2%
CUSTOMER DEPOSIT
MARKET SHARE
(Demand deposits share in customer deposits: 42% vs. sector 31%)
SME BANKING
INFORMATION AND ADVISORY SERVICES SUPPORTING CUSTOMERS’ DEVELOPMENT
8.3%
BUSINESS BANKING LOANS MARKET SHARE
25%
SHARE OF SME LOANS IN TL LOANS
(based on BRSA definition)
COMMERCIAL & CORPORATE BANKING
PRIMARY BUSINESS PARTNER OF CUSTOMER
9.6%
FC LOANS MARKET SHARE
28
COMMERCIAL BRANCHES
4
CORPORATE BRANCHES
PAYMENT SYSTEMS
LEADER OF TRANSFORMATION IN THE SECTOR, THE LARGEST CREDIT CARD PLATFORM WITH 15 MILLION BONUS CARD USERS
17.6%
ISSUING MARKET SHARE
Leader
16.9%
ACQUIRING MARKET SHARE
7.3 MILLION
CREDIT CARD CUSTOMERS
Leader
685 THOUSAND
POS
DIGITAL BANKING
FOCUS ON FINANCIAL HEALTH, ADVISORY AND FACILITATING CUSTOMERS’ LIVES
9.6 MILLION
DIGITAL BANKING CUSTOMERS
79% of our active customers use digital banking
97%
DIGITAL TRANSACTIONS IN NON-CASH FINANCIAL TRANSACTIONS
95%
SHARE OF MOBILE CUSTOMERS IN DIGITAL CUSTOMERS
Garanti BBVA Mobile named Best by World Finance for 4 consecutive years
2nd Largest ATM network among private peers with
10%
MARKET SHARE
1.4 MILLION PEOPLE
make cardless transactions via QR code at ATMs
INTEGRATED SUBSIDIARIES
Asset Contribution:
5.74%
Asset Contribution:
4.06%
Asset Contribution:
0.53%
Asset Contribution:
1.08%
Asset Contribution:
0.54%
Asset Contribution:
0.31%
Asset Contribution:
0.04%
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(PDF 316 KB)
Contents
INTRODUCTION
- Foreword
- About the Report
- Independent Auditor’s Opinion and Assurance Reports
- Statements of Responsibility
- Message from Charles Tilley
- Letter from the Chairman
- Letter from the CEO
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ABOUT GARANTI BBVA
- The Environment We Operate In
- Corporate Profile
- Garanti BBVA’s Shareholding Structure
- Garanti BBVA’s Position in the Business Areas
- Garanti BBVA Integrated Financial Services Group
- Garanti BBVA’s Position in the Sector
- Garanti BBVA in Numbers
- Garanti BBVA Share
- Our Governance
- Organizational Structure
- Board of Directors
- Senior Management
- Committees and Policies
- Risk Management
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GARANTI BBVA’S POSITION IN THE BUSINESS AREA
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GARANTI BBVA IN NUMBERS
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BOARD OF DIRECTORS
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SENIOR MANAGEMENT
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OUR MATERIAL MATTERS, STAKEHOLDER ENGAGEMENT, RISKS AND OPPORTUNITIES
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OUR STRATEGY
- Our Purpose
- Our Values
- Our Competitive Advantages
- Our Strategic Priorities
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OUR VALUE CREATION
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2020 KEY PERFORMANCE INDICATORS
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OUR 2020 MATERIAL ISSUE: COVID-19
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2020 PERFORMANCE IN STRATEGIC PRIORITIES AND OUTLOOK
- Fınancial Health
- Sustainability
- Reaching More Customers
- Operational Excellence
- Data And Technology
- The Best And Most Engaged Team
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2020 PERFORMANCE IN STRATEGIC PRIORITIES AND OUTLOOK
- FINANCIAL HEALTH
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2020 PERFORMANCE IN STRATEGIC PRIORITIES AND OUTLOOK
- SUSTAINABILITY
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2020 PERFORMANCE IN STRATEGIC PRIORITIES AND OUTLOOK
- REACHING MORE CUSTOMERS
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2020 PERFORMANCE IN STRATEGIC PRIORITIES AND OUTLOOK
- OPERATIONAL EXCELLENCE
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2020 PERFORMANCE IN STRATEGIC PRIORITIES AND OUTLOOK
-DATA AND TECHNOLOGY
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2020 PERFORMANCE IN STRATEGIC PRIORITIES AND OUTLOOK
- THE BEST AND MOST ENGAGED TEAM
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CORPORATE GOVERNANCE
- Our Governance and Organizational Structure
- Committees and Policies
- Risk Management
- Internal Systems Governance
- Important Developments Regarding 2020 Operations
- Corporate Governance Principles Compliance Report
- Garanti BBVA’s Ratings
- Profit Distribution
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FINANCIAL REPORTS
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APPENDIX
- Reporting Guidelines for the Non-Financial Disclosures
- Scope and Boundaries of the Materiality Analysis
- Environmental Performance Data
- Environmental & Social Impact Assessment Process Indicators
- TCFD Disclosure Table
- UNEP FI Principles For Responsible Banking Impact Report
- UNGC and WEPs Principles Analysis according To GRI Standards Content
- GRI Standards Content Index “In Accordance”- Core Option
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