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Customer Satisfaction
Customer Satisfaction Measurement Table for FY2020-FY2023
Unit
FY2020
FY2021
FY2022
FY2023
Target for FY 2023
Score of Retail customers in Open Market NPS research
48
53
58
60
60
Score of Retail customers in After Service Survey
81
82
81
82
80
Customers surveyed/Customers Targeted
100
100
100
100
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